Privacy Policy

Introduction

At PoolGuard Galveston Pool Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect information necessary to provide you with quality pool service:

• Contact information including name, address, phone number, and email
• Property details such as pool size, type, and equipment specifications
• Service history and preferences
• Payment information for processing transactions
• Communication records between you and our team
• Access codes or gate information for service delivery

How We Use Your Information

We use your information to:

• Schedule and provide pool cleaning and maintenance services
• Process payments and maintain billing records
• Communicate with you about your service appointments
• Send service reminders and important updates
• Improve our services based on your feedback
• Comply with legal and regulatory requirements

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in these limited circumstances: with service providers who help us operate our business (such as payment processors), when required by law or legal process, or to protect our rights and property. All third-party service providers are required to maintain the confidentiality of your information.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes secure storage systems, encrypted payment processing, and restricted access to customer information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Website Data

Our website may use cookies and similar technologies to improve your browsing experience. These technologies help us understand how you use our website and allow us to provide better service. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Ask questions about our privacy practices

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: